Evaluating training
Hi all
This week's Training Zone has an interesting article about evaluating training - the whole thing's at http://www.trainingzone.co.uk/cgi-bin/item.cgi?id=143940&d=680&h=608&f=626
To summarise, the article talks about Kirkpatrick's 4 levels of evaluation - level 1 being the type of "happy sheet" that's often given out at the end of a session to see how satisfied people are with the session. It goes on to say:
"Whenever I am involved in an evaluation project, I advocate getting rid of the smile sheet completely, and replacing that tortured questionnaire with one closed question, plus an open follow-up to encourage respondents to reveal what really matters to them: “Would you recommend this course to a friend or colleague? Why or why not?” The response tells you unambiguously about the level of satisfaction of the learner, and any clarification offered tells you about the issues that really matter to that learner. That’s more than is called for at Level 1."
I think the article has a point - and it makes collating your evaluations a lot easier too!
Any thoughts, ideas, or examples of other useful questions that could be used to get an idea of how your sessions are being received?
Fran
This week's Training Zone has an interesting article about evaluating training - the whole thing's at http://www.trainingzone.co.uk/cgi-bin/item.cgi?id=143940&d=680&h=608&f=626
To summarise, the article talks about Kirkpatrick's 4 levels of evaluation - level 1 being the type of "happy sheet" that's often given out at the end of a session to see how satisfied people are with the session. It goes on to say:
"Whenever I am involved in an evaluation project, I advocate getting rid of the smile sheet completely, and replacing that tortured questionnaire with one closed question, plus an open follow-up to encourage respondents to reveal what really matters to them: “Would you recommend this course to a friend or colleague? Why or why not?” The response tells you unambiguously about the level of satisfaction of the learner, and any clarification offered tells you about the issues that really matter to that learner. That’s more than is called for at Level 1."
I think the article has a point - and it makes collating your evaluations a lot easier too!
Any thoughts, ideas, or examples of other useful questions that could be used to get an idea of how your sessions are being received?
Fran
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